Working at Hill Lodge

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.

Healthcare professionals told us they were impressed by the number of opportunities people had to go out in the community and a relative said, “Staff take [person] out for walks, bowling, swimming, eating out, and to the cinema.”