Working at Hill House
Beacon Hill Road, Farnham, GU10 5DB
Operated by Woodlands & Hill Brow Limited
60 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Strong leadership nurturing staff, comprehensive training and positive team culture, but COVID staffing pressures and basic activities hold it back."
Safety & Risk
8/10
✓
Per 2022: 'We were assured that the provider was... preventing... infections... using PPE effectively... infection outbreaks... effectively prevented or managed... Infection Control Army.' Per 2017: 'Robust policies... safe recruitment... medicines administered... safely.'
Staff Culture
8/10
✓
Per 2017: 'Staff told us... "Love it here, everybody gets on and we work as a team"... monthly coffee mornings... encouraged to bring up new ideas and suggestions.'
Staffing Levels
6/10
✓
Per 2022: 'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.' Per 2017: 'There were enough staff... Never a shortage, all regular staff.'
Training & Dev
8/10
✓
Per 2017: 'Comprehensive induction... further training in specific conditions and professional qualifications... NVQ... dementia training... palliative care training... supervision regularly.' Per 2022: 'Some staff were part of the provider's "Infection Control Army" and were trained to a higher level.'
Management
8/10
✓
Per 2017 inspection: 'The registered manager was, "Very skilled and nurtures her staff. She is there for them and a fantastic role model." Management has an open door policy... hands on.'
Programmes
6/10
✓
Per 2017: 'Full activities schedule... activities coordinator... out into the community... entertainers... ponies... monthly theme... cultural dances and foods.'
Points to consider
Staffing was adequate with regular staff and quick responses, but COVID caused pressures needing mitigation measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities include a coordinator, outings, entertainers and themed events, but no specialist programmes or staff training in therapies.
There was a full activities schedule across the week... staff took people out into the community... range of entertainers and visitors... monthly theme.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews