Working at Hill House
Combe Raleigh, Exeter, EX14 4UQ
Operated by Abbeyfield Society (The)
30 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"A positive culture where staff feel valued and supported by the new manager, but high agency staff use from recruitment issues and medicine record gaps hold it back."
Safety & Risk
6/10
✓
Medicines were safely managed. Improvements in medicines management had been made since we last visited. However, attention was needed to ensure records relating to topical creams were accurate.
Staff Culture
8/10
✓
Staff felt well supported and valued by the registered manager. Comments included, 'Everyone is so kind. When I was struggling on shift, we can share this at our daily meeting. All staff are working as a team and offering help. This is a lovely place to work, such a nice atmosphere'.
Staffing Levels
5/10
!
The service had experienced challenges with the recruitment of staff and relied on a high level of agency staff. The agency staff used had worked for several months at the service and knew people well and were part of the team.
Training & Dev
6/10
✓
At this inspection improvements had been achieved with over 90% of staff training now fully up to date. Staff had received an annual appraisal and regular supervision sessions were happening to ensure staff could share any work related issues with their manager.
Management
7/10
✓
Since the last inspection, a new manager has been appointed and has been registered with the Care Quality Commission. People using the service, relatives, staff and professionals commented on the improvements at the service since the arrival of the registered manager.
Programmes
/10
✕
Points to consider
Lots of agency workers because of hiring problems, so the team is not fully settled and mornings can feel busy with some call bell waits.
The service had experienced challenges with the recruitment of staff and relied on a high level of agency staff... We saw the longer waits were at busy times, usually morning times.
Just standard training to get everyone up to date, plus check-ins and reviews, but no specialist courses or paid qualifications.
over 90% of staff training now fully up to date. Staff had received an annual appraisal and regular supervision sessions
Some gaps in records for applying skin creams and checking medicine fridge temperatures, which might cause mix-ups.
staff had not completed all administration records so we could not be sure people had their cream applied as prescribed... Fridge temperatures were monitored... although there were a couple of gaps.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews