Working at Hill House

No activities coordinator or structured programme, so the role is mostly routine care with occasional outings.

People continued to be engaged in activities in the community and on the day of our visit were busy and in and out of the service. There were opportunities for people to take part in social events and activities of their choosing such as trips out, shopping, going out to the pub and cinema for example.

Staffing is adequate but they use temporary bank staff to cover shortfalls.

There was a stable staff team and any shortfalls in staffing were usually covered by existing staff or the providers 'bank' scheme of temporary staff.

Only standard mandatory training and supervisions, no specialist courses or funded qualifications.

The staff training records showed that all staff had either attended training considered mandatory by the provider or had plans to do so.