Working at Hill House Care Home

Staff understood their safeguarding responsibilities and the procedures to follow... Risks to people's health, safety and wellbeing were assessed and managed... Accidents and incidents were well managed with lessons learnt shared at team meetings... Medicines were managed safely with regular audits.

Feedback about the atmosphere and management at the service was positive. Staff meetings were used by the registered manager to ensure continuous learning and improvements took place by sharing information with all staff with opportunities for staff to raise any concerns.

Per 2017 comprehensive inspection: Staff received an induction when their employment commenced and they received regular training and updates to help them keep their skills and practices current including core training such as safeguarding, moving and handling and specific training such as dementia and end of life care.

The registered manager used a number of forums to seek feedback from people, their relatives and staff. The outcomes of audits, checks and feedback received were used to drive improvements at the service.