Working at Hill House Care Home
Hill House, Kenley, CR8 5AR
Operated by Hill House Nursing Home Limited
60 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported with strong culture and safety practices, but busy staffing with agency use and basic training are drawbacks."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: Staff spoke knowledgably about how to recognise... abuse and how to report... registered manager investigated... notified CQC. Per 2020: Assured provider preventing infections, using PPE effectively, accessing testing.
Staff Culture
7/10
✓
Per 2020 inspection: The provider made appropriate support services available to staff... mental wellbeing... BAME risk assessment process... enabled BAME colleagues to raise concerns and be heard. Per 2019: Staff felt supported in their role.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: We observed... there were sufficient staff... 'It is busy, care homes are always busy... we sometimes have agency staff, but they are the same staff, we try and book the same.'
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received an induction, training, supervision and appraisal. Staff had the opportunity to obtain further qualifications relevant to their role.
Management
6/10
✓
Per 2019 comprehensive inspection: The registered manager was experienced and passionate about providing good quality care. Staff felt comfortable approaching the registered manager for guidance and support.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities co-ordinator... good range of activities... bingo and balloon tennis... children from local schools... celebrate every special day... St David's Day... Burns Night.
Points to consider
Staffing is enough to get the job done but one carer said it's busy and they use agency staff sometimes.
'It is busy, care homes are always busy, but we make the time, we sometimes have agency staff, but they are the same staff, we try and book the same.'
Only standard training like induction and supervisions plus chance for some qualifications, nothing specialist or extra development.
Staff received an induction, training, supervision and appraisal. Staff had the opportunity to obtain further qualifications relevant to their role.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews