Working at Hill Grove

Medication not always stored or given safely, with gaps in records and wrong stock counts.

Medicines were not always stored at a safe temperature... Not all liquid medicines were dated on opening... the stock recorded on the MAR was not consistent with what we counted.

Managers not always spotting safety issues like medication problems, fire checks, or cleaning in time.

There was not always sufficient oversight of the quality of the service and related records, to ensure that concerns were identified in a timely manner and acted upon.

Only basic training mentioned, like safeguarding, no specialist courses or funded qualifications.

Staff received training relevant to their roles... Staff knew how to report any safeguarding concerns and had received training in safeguarding adults from abuse.