Last updated: 10 February 2026
"A positive person-centred culture and effective training support staff well, but staffing deployment leaves people alone in communal areas and medication storage has issues."
Most medicines were stored safely, however we found in one room, out of date topical creams and a prescribed emollient. In another room we found a denture adhesive unsecured.
There was a positive person-centred culture in the service. Staff spoke positively their role and the support they received from the registered manager.
Whilst there appeared to be sufficient staff, we noted some improvements needed around the deployment of staff. This was to ensure people in communal areas were not left for extended periods of time on their own.
A range of training was in place for staff. Staff told us this was effective, and they felt well supported in carrying out their roles.
The registered manager was passionate and committed to the service but had had limited management support, this had restricted their ability to improve and develop the service.
Activity provision had been hampered by a lack of consistent activities coordinator. However, care staff told us they tried to ensure people still received social support and activities such as flower arranging and a recent fete.
Staffing is adequate but people are sometimes left alone in lounges and recruitment files are incomplete.
During our inspection we observed people sitting in one of the lounges without staff present for most of the morning... Some improvements were needed to recruitment processes.
Some medication storage issues like out-of-date creams and unsecured items that could cause harm.
Most medicines were stored safely, however we found in one room, out of date topical creams... In another room we found a denture adhesive unsecured.
No consistent activities coordinator so activities like bingo and flower arranging are basic and staff-led.
Activity provision had been hampered by a lack of consistent activities coordinator.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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