Working at Hilderstone Hall
Hilderstone, Nr Stone, ST15 8SQ
Operated by Barchester Healthcare Homes Limited
51 bedsNursing homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Engaging activities, strong safety and a positive culture with well-trained staff, but no permanent manager holds it back."
Safety & Risk
7/10
✓
People were safe and protected from avoidable harm... Staff knew how to protect people from the risk of abuse... Records were up to date... Staff used the guidance available to them to ensure people's risks were managed safely... people got their prescribed medicine on time.
Staff Culture
6/10
✓
A staff member said, 'The residents' wellbeing is a priority, we care for them well, I would be happy for my mom to come here.' Another staff member said, 'I think it is a very friendly and welcoming team. Staff are very good, everyone always wants to make sure the residents are happy.'
Staffing Levels
5/10
!
People told us there were sufficient staff to meet their needs. One person said, 'Yes they are available, more or less. They are very good.' We saw staff were available when needed and spent time with people and were not rushed.
Training & Dev
6/10
✓
Staff felt well trained and well supported. They received a variety of training which was regularly refreshed and enhanced with themed supervisions and competency checks.
Management
2/10
✕
There was no registered manager in post at the time of the inspection. However, the provider had recruited a suitable manager who was due to start imminently and had arranged suitable management cover in the interim period.
Programmes
7/10
✓
The service had a 'Community Engagement Plan' which was successful in starting a number of initiatives... Engagement included a mother and toddler group at the home, visits from the local school children, vicar and healing groups... The introduction of the principles of 'Dementia 10-60-6'... had a positive impact.
Points to consider
No permanent manager, just an acting one while they recruit a new one.
There was no registered manager in post at the time of the inspection. The provider had taken appropriate steps to recruit a new registered manager and provide suitable management arrangements in the interim period. There was an acting manager in place.
Staffing is adequate but nothing special, no details on agency use or staff retention.
People told us there were sufficient staff to meet their needs... We saw staff were available when needed and spent time with people and were not rushed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews