Working at Highwood Care Home
Abbotsham Road, Bideford, EX39 3AB
Operated by Highwood Care Limited
67 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel respected, supported and valued with proactive safety practices, but basic activities without coordination hold it back."
Safety & Risk
8/10
✓
Records viewed consistently showed there was a proactive culture regarding health and safety incidents or concerns. These had been effectively reflected upon and used to drive improvement.
Staff Culture
8/10
✓
Staff felt respected, supported, and valued by the management team. A staff member commented, 'The team are great, and we all work together, it's a whole home approach from the get-go.'
Staffing Levels
6/10
✓
The number and skills of staff matched the individual care and support needs of people using the service. People received support from a consistent staff team.
Training & Dev
6/10
✓
Staff received relevant and good quality training in evidence-based practice. Staff had also completed nationally recognised qualifications in health and social care.
Management
7/10
✓
The management team were visible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.
Programmes
5/10
!
People engaged in a variety of person-centred activities, for example outside entertainers, games, arts and crafts, celebrating key times of the year, virtual reality goggles.
Points to consider
Not enough staff and poor hiring were recent problems, though now sorted in this new home.
The assessment was carried out as we had concerns in relation to staffing levels, poor recruitment practices, poor induction and a lack of training for staff.
Staff training was lacking recently and is now standard, with no specialist courses or career development.
The assessment was carried out as we had concerns in relation to staffing levels, poor recruitment practices, poor induction and a lack of training for staff.
Basic activities like games, crafts and entertainers, no coordinator or special programmes to vary the day.
People engaged in a variety of person-centred activities. For example, outside entertainers, games, arts and crafts and celebrating key times of the year. Virtual reality goggles were available.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews