Working at Highwell House Care Home with Nursing
32 Highwell Lane, Bromyard, HR7 4DG
Operated by Ms K A Rogers
34 bedsNursing homesResidential homesRehabilitation (illness/injury)
Workplace Score
8.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.9/10
Key Finding
"Exceptional innovative programmes, supportive management and motivated staff, although no details on staff retention."
Safety & Risk
9/10
✓
2021 targeted IPC inspection: Assured on all standards including infection prevention, PPE use, testing, social distancing, outbreak management; per 2017: detailed risk assessments, safe medicines, no blame safety observation cards.
Staff Culture
9/10
✓
Per 2017 comprehensive inspection: Staff motivated with excellent support, open door culture, staff say 'never worked at a place like it' and 'not like a job, time to get to know people'.
Staffing Levels
8/10
✓
Per 2017 comprehensive inspection: Sufficient numbers of experienced and trained staff, call bells answered promptly, staff report manageable workloads allowing quality time with people.
Training & Dev
9/10
✓
Per 2017 comprehensive inspection: Extensive on-going training including regular micro teach sessions, targeted nutrition training to NICE guidelines, advanced practitioner roles for wound care.
Management
9/10
✓
Per 2017 comprehensive inspection: Provider and registered manager approachable and supportive, strive for excellence through research and innovation, staff say 'You couldn't ask for better support' and 'whole management excellent'.
Programmes
10/10
✓
Per 2017 comprehensive inspection: Multiple innovative programmes like Red2Green Days, 'my life playlist' reducing anxiety, postural stability with big falls reduction (one fall past month), IRS pilot 95% home discharge success, school art partnerships.
Points to consider
Staffing is good with enough experienced staff for quality care time, but no details on low staff turnover or no agency workers.
Per 2017 comprehensive inspection: 'sufficient numbers of experienced and trained staff... enabled them to spend time with people, not just... tasks' (no mention of retention, agency use or long-serving team).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews