Working at Highwater House

Safeguarding training, risks assessed regularly with positive risk-taking; medicines safely managed with audits; lesson learned log shared, immediate debriefs; key card access.

Staff highly motivated, passionate, felt valued and well-supported; mutually respectful culture; PIE improved staff morale; open-door policy, humour, staff proud of achievements.

Staff retention extremely high, all staff met employed over fifteen years; exceptionally low turnover provides consistency and high skill levels; sufficient staff always available.

Staff NVQ 3+, specialist training in trauma informed care, CBT, dual diagnosis, substance misuse; continually develop staff, responsive to needs; senior staff train professionals.

Service leadership was exceptional and distinctive; staff complimentary: 'She is supportive', 'involved', 'always approachable'; manager promoted PIE county-wide and trained others.

PIE and Recovery Star tools; activities increased from 959 to 2293 on-site, 288 to 383 at Under-1-Roof; mobile home, adopted ponies, university partnerships; incidents reduced 53 to 20, police calls 14 to 2.