Working at Highview Residential Home
42-44 Foxholes Road, Bournemouth, BH6 3AT
Operated by Rhodes Care Home Ltd
19 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management fosters a strong team culture and good staff retention, but basic training and limited activities hold it back."
Safety & Risk
7/10
✓
Safeguarding processes were followed, and staff were aware of reporting systems. Risks were identified, assessed and instructions for staff... Accidents, incidents and events were recorded... People received their medicines as prescribed.
Staff Culture
8/10
✓
Staff told us they were well supported by the registered manager and enjoyed working at the service. Comments included, “We have a really strong team”, “I feel part of a team”, and “We communicate to make teamwork. The best bit about working here is it is not stressful.”
Staffing Levels
7/10
✓
Most staff had worked at the service for a long period of time. Staff told us there were enough staff on duty to provide safe care. A staff member told us, “There are always multiple staff around. You have got time to do extra stuff”
Training & Dev
5/10
!
Training records showed staff had the necessary training, skills and knowledge to carry out their roles. The provider was continually improving and developing new training programmes to provide staff with training that is appropriate and relevant to their role.
Management
7/10
✓
The registered manager was approachable and took a genuine interest in what people, relatives and staff had to say. Staff told us they felt well supported. Comments included, “The registered manager is just fantastic and so supportive”
Programmes
4/10
!
A staff member told us, “There are always multiple staff around. You have got time to do extra stuff like play cards or do a manicure. In the summer people go for walks – there’s always time to be able to do that.” We reviewed records of residents' meetings where activities were discussed.
Points to consider
Only basic activities like playing cards, manicures and summer walks with no dedicated coordinator or varied programme, so days are mostly routine care.
“You have got time to do extra stuff like play cards or do a manicure. In the summer people go for walks – there’s always time to be able to do that.”
Only standard mandatory training and no specialist courses or funded qualifications mentioned.
Training records showed staff had the necessary training, skills and knowledge to carry out their roles. The provider was continually improving and developing new training programmes
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews