Working at Highview House
Low Road, Spennymoor, DL16 7JT
Operated by Resolve (Care Northern) Limited
8 bedsResidential homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.3/10
Key Finding
"Supportive managers, excellent training and a positive culture for staff, although some blanket restrictions on residents were not well recorded or reviewed."
Safety & Risk
6/10
✓
2023 targeted inspection: 'In some cases, blanket restrictions were being used which were not being effectively recorded or reviewed'; action taken during inspection.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: 'Staff spoke consistently about the service being an excellent place to work... "I love working here," and "I feel so supported"'; 2023 confirms supportive empowering culture minimising closed culture risks.
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: no agency staff used, flexible rostering with internal cover from nearby service, residents confirm 'plenty of staff'.
Training & Dev
9/10
✓
Per 2018 comprehensive inspection: Accelerated Learning Programme with NVQ to Level 5, NHS Leadership Academy partnerships, specialist training consultant, 12 supervisions per year plus daily catch-ups.
Management
9/10
✓
Per 2018 comprehensive inspection: registered manager open and approachable, responsive to queries, professionals praise encouragement of learning and development; staff feel supported.
Programmes
8/10
✓
Per 2018 comprehensive inspection: diverse activities including college courses, volunteering at Alzheimer's day service, horse riding, holidays, sensory garden; staff passionate about person-centred experiences.
Points to consider
Some blanket restrictions on what residents could do were not recorded or reviewed well enough, even though they fixed it quickly during the inspection.
In some cases, blanket restrictions were being used which were not being effectively recorded or reviewed. We spoke with the registered managers and nominated individual about this, and action was taken to address it during the course of our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Outstanding
Safe
✓
Good
Effective
★
Outstanding
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews