Last updated: 10 February 2026
"Staff feel valued like a family with adequate staffing and enjoyable activities, but no permanent manager and unsafe medicines management are major concerns."
People's medicines were not safely managed. We found the amount of medication in stock for several people did not reflect the electronic records... Systems had not been established to assess, monitor and mitigate risks... This was a continued breach of regulation 12.
Staff spoke positively about their roles and felt that morale within the team was good. One staff member said, 'People are really nice, it's like a family.'
Staffing levels were maintained at the assessed level to support people safely. We saw there were adequate staff available to meet people's needs during our inspection.
Per 2021 comprehensive inspection: Staff received mandatory training and the provider had a system in place to ensure staff kept up to date with their training. However, there was no additional training to improve staff skills and knowledge in other areas.
At the time of our inspection there was not a manager in place as they had recently left their post at Highview Home. The service was being managed by the Nominated Individual.
The provider had employed an activity coordinator at the service and people were supported with activities daily. We observed individual and group activities taking place which appeared enjoyable for people.
No permanent manager in post, so leadership and oversight are weak.
At the time of our inspection there was not a manager in place as they had recently left their post at Highview Home. The service was being managed by the Nominated Individual.
Medication stock did not match records and safety checks like fire alarms were out of date.
People's medicines were not safely managed. We found the amount of medication in stock for several people did not reflect the electronic records... Audits that monitored the safety of the environment, such as regular checks of the fire alarm and emergency lighting, were not up to date.
Only standard mandatory training with no specialist courses or extra development.
Per 2021 comprehensive inspection: Staff received mandatory training... However, there was no additional training to improve staff skills and knowledge in other areas, for example oral hygiene, pressure care or supporting people with distressed behaviours.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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