Working at Highview Home

No permanent manager in post, so leadership and oversight are weak.

At the time of our inspection there was not a manager in place as they had recently left their post at Highview Home. The service was being managed by the Nominated Individual.

Medication stock did not match records and safety checks like fire alarms were out of date.

People's medicines were not safely managed. We found the amount of medication in stock for several people did not reflect the electronic records... Audits that monitored the safety of the environment, such as regular checks of the fire alarm and emergency lighting, were not up to date.

Only standard mandatory training with no specialist courses or extra development.

Per 2021 comprehensive inspection: Staff received mandatory training... However, there was no additional training to improve staff skills and knowledge in other areas, for example oral hygiene, pressure care or supporting people with distressed behaviours.