Working at Hightrees

Per 2019 comprehensive inspection: Staff were confident that any issues or concerns they raised would be responded to and acted on by the registered manager and provider. Staff referred to the providers policy to whistleblowing, advising that they felt sure they would be listened to.

Per 2019 comprehensive inspection: There were enough staff on duty to meet the needs of the people. On occasions the home engaged agency staff to cover staff absences or vacancies.

Staff had been trained to assess people's clinical observations such as blood pressure and oxygen saturation levels. Per 2019: Many of the staff had worked in the home for a lengthy period of time and had received a wide range of training linked to their role.

Per 2019 comprehensive inspection: The registered manager said they had an open-door policy so that people, relatives and staff could raise any issues or concerns or make suggestions. Staff received regular supervisions sessions and were able to attend regular staff meetings.

New activities have been provided for people who usually enjoy accessing the community. For example, at the weekend staff tried to create a café atmosphere in the dining room. Per 2019: The registered manager encouraged staff to identify and support opportunities for people to engage in community-based activities.