Working at Hightown Road
75 Hightown Road, Ringwood, BH24 1NH
Operated by Community Integrated Care
4 bedsResidential homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Staff feel valued in a positive culture with enough staffing for consistent care, but poor resident engagement and distant management hold it back."
Safety & Risk
3/10
✕
The service did not always promptly control potential risks in the care environment when they were detected. During our first on-site inspection visit, we observed a fire door was being wedged open.
Staff Culture
6/10
✓
Staff members we spoke with told us the home was a good place to work, and they felt able to make suggestions or raise issues.
Staffing Levels
5/10
!
Staff told us, there were enough staff to allow them to provide consistent care and they felt the training programme equipped them with the skills and knowledge they needed to support people safely.
Training & Dev
4/10
!
We reviewed supervision records for staff and found these were not held as frequently as the provider’s policy stated. They also did not contain discussions around objective setting or personal development as per the provider’s policy.
Management
3/10
✕
All staff spoken to, told us the manager was not visible on a daily basis. They did tell us they could contact the manager via the telephone when needed.
Programmes
2/10
✕
We observed several occasions where staff missed opportunities to interact with the person, even though they were vocalising for the majority of the time, and on occasions sounded frustrated and appearing to want a need met.
Points to consider
The manager is not in the home every day, so leadership and oversight feel distant.
All staff spoken to, told us the manager was not visible on a daily basis.
Supervisions for staff happen too rarely and skip talks on your growth or goals.
We reviewed supervision records for staff and found these were not held as frequently as the provider’s policy stated. They also did not contain discussions around objective setting or personal development as per the provider’s policy.
No activities or engagement setup, so shifts stick to basic care with little variety.
We observed several occasions where staff missed opportunities to interact with the person, even though they were vocalising for the majority of the time
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews