Last updated: 10 February 2026
"Supportive management, proud stable team with excellent training and safety, although activities lack enough between planned events."
We were assured provider preventing infections, admitting safely, testing, PPE effectively, policy up to date... All staff/residents double vaccinated... incident systems improved with reduction in incidents. Per 2022 targeted and 2020 comprehensive inspections.
The provider cherished their workforce... staff felt valued, supported and secure... highly motivated and proud... excellent place to work. Service supported staff wellbeing through welfare officer and wellness group. Per 2020 comprehensive inspection and 2022 targeted inspection.
There were enough appropriately trained staff... supported by the same core group of staff... staff turnover rates were significantly below sector average. Per 2020 comprehensive inspection.
Training was planned in a person-centred way... bespoke training that worked for them. Staff had an excellent knowledge... supported to continue their professional development. Per 2020 comprehensive inspection.
Staff were highly motivated and proud to work at the service and said the management team were extremely supportive. A staff member commented, '[Registered manager] has always been there... great manager... always make time for staff.' Per 2020 comprehensive inspection.
Staff employed a new activities lead... more activities and trips out. Activities coordinators provided varied programme: coffee mornings, bingo, school visits, monthly leaflet. Per 2022 targeted and 2020 comprehensive inspections.
Activities are regular with a coordinator and trips but some residents said not enough between planned events, so days might feel routine.
People commented, 'Activities? Don't make me laugh. They want you to sit in the lounge and watch television'... 'I went once but I'm not really interested.' Per 2020 comprehensive inspection.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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