Working at Highmead House
153 Finedon Road, Wellingborough, NN9 5TY
Operated by Mrs Gillian Waller
32 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported in a positive culture with good training and supervisions, but incomplete recruitment checks and gaps in daily care charts need attention."
Safety & Risk
6/10
✓
People were protected from abuse... medicines safely... However, monitoring records were not consistently completed, for instance... gaps in the fluid intake charts and re-positioning charts... action was taken immediately.
Staff Culture
7/10
✓
There was a positive and open culture within the service which encouraged feedback... Staff were positive about their work and felt involved, listened to and supported in their role.
Staffing Levels
5/10
!
There were enough staff to meet people's needs... reduced agency staff... However, staff recruitment practices needed to be strengthened... references were not always in place.
Training & Dev
6/10
✓
Staff were supported through ongoing training and supervisions... Staff had received regular training updates, and included specialist training to meet health care needs and training in learning disability and autism.
Management
6/10
✓
The registered manager understood their legal responsibility and duties. Staff were positive about their work and felt involved, listened to and supported in their role.
Programmes
/10
✕
Points to consider
Recruitment checks are incomplete, like missing references and no risk assessments for staff with criminal records.
Staff recruitment practices needed to be strengthened. Identity checks, right to work in the UK and Disclosure and Barring Service (DBS) were in place. However, references were not always in place and no risk assessment had been carried out when DBS detailed convictions and cautions.
Some daily care charts like fluid intake and repositioning had gaps until pointed out.
monitoring records were not consistently completed, for instance we found gaps in the fluid intake charts and re-positioning charts to prevent people to develop skin damage. When this was raised with management, action was taken immediately and recording improved.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews