Working at Highlands Road

The home had a consistent staff team who understood the needs of people well. People told us that there were enough staff to meet their needs.

There was a programme of training for staff including courses considered mandatory for their job... Staff were also supported to attend other courses such as in lone working, autism and behaviours that may challenge. Staff received appropriate support, supervision and appraisal.

People, staff and professionals told us they thought the home was well led and they spoke positively about the senior support worker and the registered manager.

Activities were arranged for people that suited their individual interests. Staff actively explored what other activities or community groups were available locally to ensure that people had opportunities to engage in their community.