Working at Highland House
Littlebourne Road, Canterbury, CT3 4AE
Operated by Highland House Residential Home Limited
30 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Strong safety practices and a supportive open culture, but basic activities by care staff and COVID staffing pressures hold it back."
Safety & Risk
8/10
✓
Per 2020 comprehensive inspection: Detailed risk guidance, weekly accident analysis, daily medicines audits; staff confident reporting. 2022: Assured on all infection control.
Staff Culture
7/10
✓
Per 2020 comprehensive inspection: 'Open and transparent culture'; staff felt supported, regular meetings to share views.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: 'There were enough staff to meet people's needs'; 2022 inspection: measures to mitigate COVID-19 staff pressures.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: 'Staff received training appropriate to their role', induction, Care Certificate, regular supervision.
Management
6/10
✓
Per 2020 comprehensive inspection: Registered manager in post, supported staff development, open culture with staff meetings for views.
Programmes
4/10
!
Per 2020 comprehensive inspection: 'Staff were responsible for activities' such as arts and crafts, quizzes, outings.
Points to consider
No dedicated activities coordinator, just basic arts, crafts, quizzes and outings done by care staff, so mostly routine personal care.
Staff were responsible for activities. People were supported to take part in activities such as arts and crafts and quizzes.
Adequate staff numbers but COVID shortages meant they needed special fixes to keep things running.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Standard training, induction and supervisions but no funded qualifications or specialist career development.
Staff received training appropriate to their role. Staff received regular supervision and appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews