Last updated: 9 February 2026
"Supportive management, extensive training, strong safety and a caring culture, although basic activities and agency staff use hold it back."
Staff understood their responsibility to safeguard people from unsafe or inappropriate care. A staff member confirmed, 'We have had training and we get updates. I wouldn't hesitate to report concerns, my priority is to protect the residents.'
The management team created a caring and welcoming atmosphere to increase everyone's wellbeing. Staff confirmed the management team was supportive and valued them in their roles.
The provider maintained sufficient staffing levels throughout the pandemic to meet people's individual needs.
The registered manager ensured staff had extensive training to develop and maintain their skills.
Staff confirmed the management team was supportive and valued them in their roles. A staff member told us, 'I get respect and support from [the registered manager], she's great and works with you.'
Staff worked hard during the pandemic to ensure people lived in a stimulating environment that met their social needs. The registered manager told us they 'had to think out of the box sometimes. We got some eggs and the residents loved looking after four chicks that hatched.'
Only basic activities like caring for chicks mentioned, no dedicated coordinator or structured programme to make the job more varied.
We got some eggs and the residents loved looking after four chicks that hatched. People said they enjoyed living at Highgrove and had sufficient activities to occupy them.
Staffing is adequate but they brought in extra people from elsewhere when their own staff were off sick.
They had a lot of staff off with the virus, but they brought in people from elsewhere so that there were still plenty of carers to keep us all safe.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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