Working at Highgrove Rest Home
88-90 St. Annes Road, Blackpool, FY4 2AT
Operated by Highgrove Rest Home (Blackpool) Ltd
30 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive management, extensive training, strong safety and a caring culture, although basic activities and agency staff use hold it back."
Safety & Risk
8/10
✓
Staff understood their responsibility to safeguard people from unsafe or inappropriate care. A staff member confirmed, 'We have had training and we get updates. I wouldn't hesitate to report concerns, my priority is to protect the residents.'
Staff Culture
7/10
✓
The management team created a caring and welcoming atmosphere to increase everyone's wellbeing. Staff confirmed the management team was supportive and valued them in their roles.
Staffing Levels
6/10
✓
The provider maintained sufficient staffing levels throughout the pandemic to meet people's individual needs.
Training & Dev
7/10
✓
The registered manager ensured staff had extensive training to develop and maintain their skills.
Management
7/10
✓
Staff confirmed the management team was supportive and valued them in their roles. A staff member told us, 'I get respect and support from [the registered manager], she's great and works with you.'
Programmes
5/10
!
Staff worked hard during the pandemic to ensure people lived in a stimulating environment that met their social needs. The registered manager told us they 'had to think out of the box sometimes. We got some eggs and the residents loved looking after four chicks that hatched.'
Points to consider
Only basic activities like caring for chicks mentioned, no dedicated coordinator or structured programme to make the job more varied.
We got some eggs and the residents loved looking after four chicks that hatched. People said they enjoyed living at Highgrove and had sufficient activities to occupy them.
Staffing is adequate but they brought in extra people from elsewhere when their own staff were off sick.
They had a lot of staff off with the virus, but they brought in people from elsewhere so that there were still plenty of carers to keep us all safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews