Working at Highgrove House Residential Care Home
32-34 Winchester Road, Worthing, BN11 4DH
Operated by Highgrove House Carehome Limited
20 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Strong safety practices and positive culture with good training, but no permanent manager and staff feeling stretched by workload."
Safety & Risk
8/10
✓
We were assured that the provider was using personal protective equipment effectively and safely, accessing testing for people using the service and staff, and promoting safety through the layout and hygiene practices of the premises.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: There was a positive culture within the home... The care team worked well together and felt able to discuss any concerns with the management.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: there were sufficient staff on duty and people told us that staff responded to their needs quickly. However, staff expressed some concerns about the impact of their increasing workload.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received regular training to ensure they had the relevant knowledge and skills to care for the people in the home. There was also a programme of supervision and appraisals.
Management
2/10
✕
Per 2018 comprehensive inspection: At the time of the inspection a registered manager was not in post.
Programmes
5/10
!
Per 2018 comprehensive inspection: There was an activity programme in place. This included music, poetry and flower arranging... The manager was also exploring ways to enable more visits and activities, outside of the home and had organised a trip to the local pier.
Points to consider
No permanent manager in post, so leadership and oversight feel unstable.
At the time of the inspection a registered manager was not in post
Staffing is adequate but staff say they feel busy and stretched from residents needing more dementia care.
staff expressed some concerns about the impact of their increasing workload
Activities are basic like flower arranging and music with some outings, and some residents get bored so the role stays mostly routine.
some people told they sometimes felt bored. One person stated, "The only thing, we could have a bit more to do."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews