Working at Highgrove House

Systems and processes to safeguard people from the risk of abuse were thorough. The registered manager regularly completed medicines audits and checked staff competencies.

We found a positive culture at Highgrove House. People benefitted from being supported by staff that enjoyed their jobs and we observed positive relationships between staff and people.

There were enough staff to keep people safe with less reliance on agency staff. The provider recently completed a recruitment initiative to increase the numbers of permanent staff.

People were supported by staff that received good levels of induction and training and staff told us they felt they were equipped with the right knowledge and skills to do their job.

The registered manager engaged well with people, their relatives and staff. A relative said, 'I see the manager and can chat'.