Last updated: 9 February 2026
"Enough skilled staff and a positive culture, but missing learning disability training and poor safeguarding reporting hold it back."
Safeguarding referrals for reportable incidents had not always been received by the safeguarding team. We found 1 incident of an unwitnessed fall with a head wound had not been reported to the local authority.
Staff were happy in their role and this led to a positive atmosphere. Staff told us, “I think Highgrove is well lead I feel listen to by the managers and supported”.
There were enough suitably skilled and trained staff to meet the care needs of people living in the home. Staff did not appear rushed, they had time to spend with people.
Staff had not completed learning disability and autism training. From 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people.
Governance systems had either not been established or were not being used effectively. This meant shortfalls we identified at this assessment had not always been identified.
Activity staff knew people well and were able to provide appropriate activities for people that they enjoyed. People were spending time with their friends and family.
Staff have not done the required training on learning disabilities and autism which all care homes must provide.
Staff had not completed learning disability and autism training. From 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role.
Some falls and accidents were not reported properly to the safeguarding team.
We found 1 incident of an unwitnessed fall with a head wound had not been reported to the local authority.
Managers' checks missed health and safety risks like unsafe water temperatures and missing Legionella assessments.
We found people had been placed at risk of their environment as regular health safety checks including safe water checks had not always been completed effectively [...] A Legionella risk assessment was not in place.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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