Last updated: 9 February 2026
"Staff feel supported by great management, enjoy stable teams and good training, but activities lack specialist programmes or a coordinator for more variety."
Comprehensive risk management plans... Staff received training in positive behaviour support. Behavioural incident reports completed after every incident with monthly reflective log.
Staff told us, 'It's a supportive team and good support from managers' and 'It is a good service, very personalised. I enjoy coming to work.' Regular team meetings were held.
Sufficient numbers of staff were available to meet the individual needs of people. Staff retention was said to be good. Staff told us, 'It's a supportive team and good support from managers'
A comprehensive induction, training and development plan was provided to all staff, in areas specific to the individual needs of people. Staff said, 'There's lots of training and support' and 'The training is good, relates to the people we support.'
Staff spoke positively about working at Highgrove and the support they received from the registered manager. They told us, 'Great support and encourages career development' and '[Registered manager] has a calm approach and great knowledge.'
Gardening project with greenhouse, 'Walk Around the World', sensory room, group games, social events, and individually planned activities mentioned.
Activities include gardening and sensory room but no specialist programmes or coordinator to add extra variety to the working day beyond routine care.
Through fundraising events the service was able to start a gardening project... A sensory room had been created... Opportunities and ideas were explored... group games and social events.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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