Working at Highgate Road

No permanent manager in post, so leadership and oversight might feel unstable day to day.

At the time of our inspection a registered manager was not in post.

Recruitment checks not always done for self-employed staff, so you might work alongside people without full background checks.

Where staff were not directly employed by the provider (self employed staff) checks were not always made to ensure these staff were safe to work with people.

Only basic activities and community outings, no coordinator or special programmes to make shifts more varied and fun.

People and their relatives told us they were supported to participate in activities they enjoyed both at the home and within the community. Although some staff and a relative felt people could access the community on a more frequent basis.