Working at Highgate Lodge Care Home
66 Highgate Road, Walsall, WS1 3JE
Operated by Twenty One Care Services Limited
24 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported with good training and supervisions, but poor medicines safety and few activities hold it back."
Safety & Risk
3/10
✕
Medicines optimisation score 2: stock numbers did not match records, no guidance for as required medicines, audits failed to identify issues; CCTV used without consent.
Staff Culture
6/10
✓
Staff told us they felt supported by the management team, worked well as a team, with supervisions, staff meetings and employer of the month scheme.
Staffing Levels
5/10
!
Safe and effective staffing score 3: dependency tool ensured enough staff, safe recruitment, no training gaps, but some people unsure if enough staff.
Training & Dev
6/10
✓
Training matrix in place with no gaps in mandatory training including safeguarding, medicines and IPC; regular supervision and annual appraisals.
Management
4/10
!
Governance, management and sustainability score 1: audits not effective in identifying issues like medicines stock inaccuracies and environmental risks such as exposed pipe and window restrictors.
Programmes
3/10
✕
Partners advised considering activities coordinator; some people said no activities or only sometimes, staff observed engaging people on inspection day.
Points to consider
Medication stock did not match records and no guidance for as-needed meds, so handling medicines was not always safe.
The number of medicines on site did not match the number recorded on the provider’s records which meant we could not be assured people had received their medicines as prescribed.
No activities coordinator or regular programme, so mostly routine care with only occasional engagement.
Partners also told us they advised the provider to consider an activities coordinator to improve the range of social and physical activities for people. However, some people told us that there were no activities to partake in.
Poor oversight from leaders as audits missed safety issues like medicines problems and environment risks.
The environmental safety audits had not identified that window restrictors were not always in place or that an exposed pipe was present in a communal area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews