Working at Highfields Nursing Home

We found some concerns with the documentation for people requiring ‘as needed’ medicines... Some of the medicines administration records we reviewed for people were unclearly recorded... the code for the door to the medicines room was visible... We were assured by their approach.

We observed a poor lunchtime experience where people were placed at risk of having unmet needs... One staff member said, 'The lunch time can be challenging, we have people who require assistance with eating... and we have agency staff covering. It can depend on the skills of these staff.'

At the time of the assessment, the manager was in the process of registering with the CQC. They had been employed at the service for many years in a different role and knew people and the staff team well.

The service employed a therapy dog, who visited regularly to provide support and physical contact for people who experienced challenges with communication... All of the people and relatives told us about the positive impact visits from the therapy dog had on their wellbeing.