Working at Highfield
Dunns Lane, Tamworth, B78 1RS
Operated by Polesworth Group Homes Limited
8 bedsResidential homesHomecare agencies
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Stable staff retention and a happy supportive team, although basic activities and some medication errors are drawbacks."
Safety & Risk
7/10
✓
People were safe from the risks of harm... Accidents and incidents were recorded... investigated... eight recorded medicine errors... investigated by the registered manager
Staff Culture
8/10
✓
Staff were happy in their job role and felt well supported by the team and the registered manager. Staff felt listened to... 'It's like one big family'... 'I wouldn't want to leave'
Staffing Levels
8/10
✓
The service had a low turnover of staff, with 30% of staff having worked for the provider for over ten years... Staff had time to spend with people and told us they did not feel rushed
Training & Dev
7/10
✓
Staff were safely recruited and undertook detailed training which gave them the skills they needed for their job role... 'my training has been good'... 'training was good and gave me the confidence' for PEG
Management
7/10
✓
Staff were positive about the registered manager. Staff described themselves as being 'happy' working at the home and felt 'supported by the manager.' The registered manager was described as being approachable
Programmes
6/10
✓
People were able to take part in individual leisure activities... knitting... 'knit and natter' club... pom-poms... tablet... colouring, cooking... church... memorial garden
Points to consider
Just basic activities like knitting clubs, hobbies, and church visits, no dedicated coordinator or special programmes to make the job more interesting.
People were able to take part in individual leisure activities according to their preferences. There were also opportunities for people with shared interests to do activities in a group... knitting... 'knit and natter' club
Training includes basics and some specialist skills like feeding tubes, but no funded qualifications or career development paths.
Staff were safely recruited and undertook detailed training which gave them the skills they needed... training has been good... supporting one person with their PEG
Some medication errors happened over the past year, mostly recording mistakes even if sorted out.
there had been eight recorded medicine errors across the service in the past twelve months. Some of these were recording errors... investigated by the registered manager
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews