Working at Highfield (Stockton)
Highfield Care Centre, Yarm, TS15 9XH
Operated by HC-One Limited
40 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable management and positive culture help staff feel supported, although some care workers feel stretched during day shifts."
Safety & Risk
8/10
✓
Medicines were managed safely. Staff were up to date with their safeguarding training. Risks to people were assessed and mitigated. Accidents and incidents were managed safely with analysis used to drive improvements.
Staff Culture
7/10
✓
The culture of the service was positive, and people and staff were complementary of the management team. Staff felt well informed and supported to undertake their roles.
Staffing Levels
5/10
!
There were enough staff to meet people's needs consistently and keep people safe. However, there was mixed feedback from staff. One staff member told us, "I do feel we could do with more staff during the day, I feel like the more staff, the more that gets done."
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: more than 90% of staff were now fully up to date with training, with other staff booked on to upcoming courses; new and improved dementia training sourced and delivered.
Management
7/10
✓
Staff told us the registered manager was open and approachable. One staff member told us, "The registered manager is nice and very approachable, they have shown us how to do things correctly. I have noticed a difference since they have been here, I really like the registered manager."
Programmes
6/10
✓
Per 2018 comprehensive inspection: provider employed an activities co-ordinator; varied timetable of activities and events each day; minibus outings, entertainers, pet therapy dogs, virtual reality.
Points to consider
Staffing levels are adequate but some care workers feel stretched on day shifts and say more staff would help get more done.
One staff member told us, "I do feel we could do with more staff during the day, I feel like the more staff, the more that gets done."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews