Working at Highfield Residential Home
Highfield, Kingswinford, DY6 9PB
Operated by Ava Care Group Ltd
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Open friendly management and safe medicines management shine, with enough staff and regular training, but activities lack specialist programmes and staff career paths."
Safety & Risk
8/10
✓
Medicines were administered by staff who had been trained in safe medicine management as well as training in using the electronic medicine system. The most recent external medicine audit identified good practice areas and some minor amendments.
Staff Culture
7/10
✓
Staff told us that they received support through regular one to one meetings with a member of the management team... 'the managers work alongside us and they do set good standards'.
Staffing Levels
7/10
✓
People told us there was enough staff to meet their needs... Staff told us they had no concerns about staffing levels. Staffing was planned so that people had one to one support with their social events.
Training & Dev
7/10
✓
We saw from staff training records that training was planned in advance and included additional specific training suited to the needs of the people being supported, for example dementia awareness and nutrition training. Staff received regular one to one supervision.
Management
8/10
✓
People spoke very positively about the management style being open and friendly. The registered manager had improved their oversight of the service and was carrying out regular checks to ensure people experienced good outcomes.
Programmes
6/10
✓
They had introduced an activities coordinator and one to one social opportunities... People told us of the many opportunities to go out for lunch, pub visits, shopping trips and visits to places of interest using the mini bus.
Points to consider
The activities coordinator runs community outings and one-to-one trips using the mini bus, but there are no specialist therapeutic programmes or innovative approaches to enrich the role.
They had introduced an activities coordinator and one to one social opportunities... access to a range of community based activities of their choosing, with access enhanced by use of the provider's mini bus.
Staff get specialist training like dementia care and regular supervision, but no funded qualifications or career pathways are mentioned.
Training was planned in advance and included additional specific training suited to the needs... Staff told us they received support through regular one to one meetings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews