Working at Highfield Residential Care Home
77 Seabrook Road, Hythe, CT21 5QW
Operated by Silverleaf Care Homes Limited
31 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported and motivated with good training and infection safety, but basic activities lack a coordinator and staff stability details."
Safety & Risk
8/10
✓
From 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding rules, using PPE effectively, accessing testing, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff were motivated and felt appreciated by the management team. One staff member described how they felt 'empowered to deliver good care'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: People told us there were enough staff to meet their needs... 'There are enough staff. They come when I need them' and 'They take their time with me. There's no rush'.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff completed training appropriate to their role including topics specific to the needs... such as diabetes and insulin administration. Staff met with a supervisor regularly... and had annual appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported by the management team and were motivated. The registered manager had a clear vision... staff shared this vision and worked as a team.
Programmes
5/10
!
Per 2019 comprehensive inspection: People took part in a range of activities. We observed people playing games... People enjoyed spending time with pets... supported to continue to attend groups in the community such as the local Age Concern.
Points to consider
Days include some games, pet visits, and community group trips, but no activities coordinator or specialist programmes to make the role more varied.
People took part in a range of activities. We observed people playing games and chatting with staff. People enjoyed spending time with pets... supported to continue to attend groups in the community they enjoyed, such as the local Age Concern. Per 2019 comprehensive inspection.
Staff numbers are enough to avoid rushing care, but no details on low staff turnover or minimal agency use.
People told us there were enough staff to meet their needs... 'They take their time with me. There's no rush'. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews