Working at Highfield House
115 Wolverhampton Road, Walsall, WS3 4AD
Operated by Pharos Care Limited
7 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Approachable management and supportive culture stand out, although staffing lacks strong retention and training is only standard."
Safety & Risk
7/10
✓
The registered manager had implemented a system which analysed data on accidents and incidents and this was able to identify any patterns or trends to prevent these accidents and incidents from happening again.
Staff Culture
7/10
✓
Staff told us they were supported by the management.
Staffing Levels
6/10
✓
People told us, 'There is enough staff, all of the time.'
Training & Dev
6/10
✓
We observed evidence of continual learning and development in staff files.
Management
8/10
✓
Staff spoke positively about the registered manager. One staff member told us, 'The registered manager has an open door policy, they are easy to approach.'
Programmes
6/10
✓
Staff understood and knew people's hobbies, interests and preferences to support them to take part in social activities. For example, one person liked horses and was able to go horse-riding.
Points to consider
Staffing is adequate but nothing special, with no details on staff retention or low agency use.
People told us, 'There is enough staff, all of the time.'
Only standard training like inductions and ongoing development, no specialist courses or funded qualifications.
Where new staff were appointed, we saw an induction process was in place. The Care Certificate standards were included in the induction process.
Some hobbies and outings like horse-riding but no dedicated activities coordinator or specialist programmes.
People were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews