Working at Highfield House
London Road, Stroud, GL5 2AJ
Operated by Stroud Care Services Limited
7 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported in an open culture with strong safety practices, but a new manager and recent staff turnover need time to settle."
Safety & Risk
7/10
✓
Staff had received training to ensure they could recognise the signs of abuse and told us how they would report these. Records showed people had risk assessments in place and that these were reviewed regularly.
Staff Culture
7/10
✓
Staff told us they felt supported and that the new manager was leading an improving service. Staff told us the culture was open... Staff feedback... 'We are gelling well as a team.'
Staffing Levels
5/10
!
Staff rotas indicated sufficient numbers of staff were available to ensure people's needs were met. Per 2019 comprehensive inspection: People were supported by a stable staff team who knew them well.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: People were supported by staff who received suitable training for their role... Staff were encouraged to complete qualifications and training relevant to their role and level of experience.
Management
5/10
!
A new manager was in post and was in the process of registering with CQC. Under this new leadership structure, the services visions and values were being reviewed... More time is needed to ensure that these changes have the desired effect on staff morale and service culture.
Programmes
5/10
!
Per 2019 comprehensive inspection: People enjoyed a range of activities in line with their interests, they were part of their local community and were supported to follow any cultural interests and beliefs.
Points to consider
The manager is new and still registering with the regulator, and some oversight systems are inconsistent.
The service had a manager who was in the process of registering with the Care Quality Commission... In some areas, the new systems introduced required further review to ensure that these systems were consistently applied.
Recent staff turnover means lots of new staff and staffing has been difficult.
Staffing has been very difficult lately. There are lots of new staff as others have left.
No activities coordinator or specialist programmes, just basic community outings and events.
Per 2019 comprehensive inspection: People enjoyed a range of activities in line with their interests, they were part of their local community... Staff used internet searches to find suitable places to visit and activities people would enjoy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews