Working at Highfield House
4 Highfield Road, Shanklin, PO37 6PP
Operated by Island Healthcare Limited
20 bedsResidential homes
Workplace Score
8.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.5/10
Key Finding
"Exceptional leadership, supportive management and a proud family-like team culture, although some familiar agency staff cover short-term absences."
Safety & Risk
9/10
✓
2021 targeted inspection: Assured on all IPC measures including testing, PPE, cleaning, admissions. Per 2019: 'Robust safeguarding... Risks assessed and reviewed... Medicines safely managed... Incidents monitored with action on themes'
Staff Culture
9/10
✓
Per 2019 comprehensive inspection: 'Staff were proud to work at the home... "It's brilliant here, I love it... it's like a big family here, everyone gets on so well"'
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: 'There were sufficient numbers of staff... people were given the time they required and were not rushed... Short term staff absences were usually covered by existing staff working additional hours... used agency staff when needed but they only worked directly with people, if they had worked in the home before'
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'Staff received training that equipped them to meet the complex needs... "We are learning all the time, our training is very up to date." Staff received regular supervision and an annual appraisal'
Management
9/10
✓
Per 2019 comprehensive inspection: 'Service leadership was exceptional and distinctive... Staff told us they felt supported... "The [registered] manager is so supportive"'
Programmes
8/10
✓
Per 2019 comprehensive inspection: 'Activities coordinator who provided a variety of activities... local nursery school visited... garden with raised beds and safe tools... community trips to forest, beach, donkey sanctuary; dogs for interaction'
Points to consider
Some agency workers cover short-term absences, but only familiar ones who know the home and residents get to work directly with people.
Short term staff absences were usually covered by existing staff working additional hours. The registered manager told us that they used agency staff when needed but they only worked directly with people, if they had worked in the home before and knew the person they were supporting. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews