Working at Highfield House Residential Care Home
High Street, Castle Cary, BA7 7AN
Operated by Highfield House Residential Care Home Limited
22 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive management builds a stable, happy team with good training, but safety gaps around medicines and basic activities hold it back."
Safety & Risk
6/10
✓
Per 2021 IPC inspection: 'somewhat assured that the provider was using PPE effectively... staff walked through the home to dispose of soiled PPE'; per 2019: medicines storage without temperature monitoring, MAR signing gaps.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'Staff told us "We work as a team... I can't imagine working anywhere else I've been here 20 years."'
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: 'Staff told us they never used agency staff, and everyone worked additional hours to cover absences. The rota confirmed shifts were covered.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'full training programme... specialist training... Care Certificate induction... supervision every two months, annual appraisals.'
Management
8/10
✓
Per 2019 comprehensive inspection: Staff told us '[Registered manager's name] is down to earth, we can ask anything they support you, listen to you.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'There was an activities program displayed... parties... children visited from local schools... outings.'
Points to consider
Activities are regular with parties, school visits and outings but no dedicated coordinator or specialist programmes to enrich the role beyond routine care.
Arrangements for social activities enabled people to live as full a life as possible. There was an activities program displayed... parties... children often visited from the local schools (per 2019).
Some gaps in safety like medicines stored without temperature checks and staff not disposing of used PPE in rooms.
Medicines stored... none of these areas had temperature monitoring... one cupboard prone to damp (2019); staff left the persons room before removing [PPE]... walked through the home to the clinical waste bin (2021).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews