Working at Highfield House

Managers and staff told us incidents and accidents, and safeguarding concerns were logged and fully reviewed... learning from these incidents were shared with the whole staff team through the distribution of safety alerts.”

We’ve gone from having 70 percent of our workforce being agency 2 years ago to using hardly any now, which is quite a turnaround in a relatively short period of time.”

The providers electronic training records indicated staff had received all the up to date and relevant training they needed... routinely refreshed as frequently as staff required it including, in-person practical competency based assessments.”