Working at Highfield House Care Home
Manchester Road, Heywood, OL10 2AN
Operated by Highfield House Care Home (Heywood) Limited
25 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachable managers, strong safety and good training create a supportive team, but staffing relies on manager cover and activities lack innovation."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: Assured on all IPC measures including PPE, testing, hygiene; per 2019: 'Safeguarding protected people; medicines safe with no errors; incidents thoroughly analysed.'
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff said, "The team are a good team." People told us, "There is a good family atmosphere here." Staff felt supported and contributed to meetings.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There were sufficient numbers of staff on duty... Staff said, "There are enough staff usually." "the manager will arrange cover if we are short"'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff received regular training and refresher training... encouraged to complete a course in health and social care such as a diploma... regular supervision every two to three months.'
Management
7/10
✓
Per 2019 comprehensive inspection: People and staff said managers were available and approachable; staff said, 'The manager has been like a best friend... I could not ask for more support.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'Schedule of events: pamper sessions, dignity dance day, board games, music, exercise, jigsaws, outings, local schools, entertainers, pet therapy; staff trained in dementia activities.'
Points to consider
Staffing is adequate but nothing special, as manager has to arrange cover when short.
Per 2019: Staff said, 'There are enough staff usually.' 'the manager will arrange cover if we are short'
Activities programme has regular events like pamper sessions, music, outings and pet therapy, but no specialist or innovative programmes.
Per 2019: 'Schedule of events which included pamper sessions... music and exercise... pet therapy'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews