Working at Highfield House
St Bees Road, Whitehaven, CA28 9UB
Operated by Haven Care Centres Limited
67 bedsNursing homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Strong leadership and a supportive culture where staff feel valued, although staffing is adequate with no details on retention."
Safety & Risk
8/10
✓
Staff knew how to recognise and report abuse... confident the registered manager would act quickly... Medicines management was safe... Regular checks and audits took place.
Staff Culture
8/10
✓
Staff told us they felt valued, listened to and well supported to develop in their work. We were told staff morale was 'very good'.
Staffing Levels
6/10
✓
There was an appropriate level of staffing on both residential and nursing units during the day to meet people's needs. We examined staff rotas for the previous four weeks and observed staff deployment.
Training & Dev
7/10
✓
There was a strong emphasis on learning and development and supporting staff to achieve their potential... Some staff had taken on the roles of 'champions'. Evidence of training and supervision was recorded.
Management
8/10
✓
The registered manager provided strong leadership and led by example. Staff told us the registered manager was 'Very fair and approachable', 'So supportive'.
Programmes
7/10
✓
Local students were working on a sensory garden... secure themed areas and 'streets'... 'beach' areas... 'JK bar' that had been styled as a traditional 'pub'... Friday night pub quiz.
Points to consider
Staffing is adequate but nothing special, no info on agency use or staff staying long-term.
There was an appropriate level of staffing on both residential and nursing units during the day to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews