Working at Highfield Hall

Staff had received safeguarding training and were aware of their responsibilities. Risks to individuals, staff and within the environment were identified and well managed.

Staff told us the home had been through a difficult time, but things were improving. They said, 'Everyone gets on, but everyone is drained, it might just be with the new changes. There's been a lot of changes' and 'Management listen, they are fully supportive.'

Staff received the induction, training and support they needed to carry out their roles effectively. A staff member said, 'The quality of the training is alright, there are a lot of courses available'

There was a range of activities on offer for people both within the home and in the wider community, which people told us they enjoyed. They said, 'I've learned a lot. I've learned to play games and to make hanging baskets... We've done exercises this morning as well' and 'We went to the garden centre and then made hanging baskets.'