Last updated: 9 February 2026
"Supportive leadership, positive staff culture and good training, but medicines protocols and staff retention need attention."
Medicines were generally managed safely. However, we identified people did not always have protocols in place for each 'as required' medicine they were prescribed.
Staff told us they enjoyed working at Highfield Cottage. They spoke positively about the work culture and the values of the staff team. Staff said they could speak up at team meetings.
Staffing levels always met people's needs. The registered manager monitored staffing levels to ensure people always received the right level of support.
The service was rolling out positive behaviour support (PBS) training to staff. Staff received support through regular supervision meetings and an annual appraisal.
People and relatives told us the service was well led. '[Name of registered manager] is fantastic, really supportive. You can always phone her.'
People took part in a wide range of activities and were supported to play a part in the local community. A professional... actively promoted a varied programme of community outings and family visits.
Staffing meets needs but no details on staff staying long-term or avoiding agency workers.
Staffing levels always met people's needs. The registered manager monitored staffing levels to ensure people always received the right level of support.
Varied community outings and activities but no dedicated coordinator or specialist programmes.
People took part in a wide range of activities and were supported to play a part in the local community. A professional told us how the registered manager actively promoted a varied programme of community outings and family visits.
Some on-demand medications lacked protocols on when to use them.
We identified people did not always have protocols in place for each 'as required' medicine they were prescribed.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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