Working at Highfield Cottage
54 Highfield Road, Middlesbrough, TS4 2QP
Operated by A J Residential Care Ltd
2 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive leadership, positive staff culture and good training, but medicines protocols and staff retention need attention."
Safety & Risk
6/10
✓
Medicines were generally managed safely. However, we identified people did not always have protocols in place for each 'as required' medicine they were prescribed.
Staff Culture
7/10
✓
Staff told us they enjoyed working at Highfield Cottage. They spoke positively about the work culture and the values of the staff team. Staff said they could speak up at team meetings.
Staffing Levels
6/10
✓
Staffing levels always met people's needs. The registered manager monitored staffing levels to ensure people always received the right level of support.
Training & Dev
7/10
✓
The service was rolling out positive behaviour support (PBS) training to staff. Staff received support through regular supervision meetings and an annual appraisal.
Management
7/10
✓
People and relatives told us the service was well led. '[Name of registered manager] is fantastic, really supportive. You can always phone her.'
Programmes
6/10
✓
People took part in a wide range of activities and were supported to play a part in the local community. A professional... actively promoted a varied programme of community outings and family visits.
Points to consider
Staffing meets needs but no details on staff staying long-term or avoiding agency workers.
Staffing levels always met people's needs. The registered manager monitored staffing levels to ensure people always received the right level of support.
Varied community outings and activities but no dedicated coordinator or specialist programmes.
People took part in a wide range of activities and were supported to play a part in the local community. A professional told us how the registered manager actively promoted a varied programme of community outings and family visits.
Some on-demand medications lacked protocols on when to use them.
We identified people did not always have protocols in place for each 'as required' medicine they were prescribed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews