Working at Highfield Care Home

The registered manager and provider did not always share concerns quickly with the local safeguarding authority which increased the potential risk people would not be protected from the risk of abuse in a timely way.

Staff were not always recruited safely. We reviewed staff recruitment files. There were no records of some staff having provided any references and one staff file did not include their full employment history as required.

Staff had undertaken training to complete their role. However, we observed staff’s understanding of supporting people with diabetes needed to be improved so staff knew more about supporting diabetics with healthy eating. Some staff still needed to complete training in learning disability and autism.

Management oversight needed to improve to drive forward the quality of the service and standards of care. People’s care was not being effectively monitored.

A new activities coordinator had started in post a couple of weeks prior to the inspection. They were still in the process of settling into the role and working with people to establish what group and one to one activity they wanted to undertake.