Last updated: 9 February 2026
"Approachable management and positive staff culture stand out, but basic activities and incomplete risk plans hold it back."
People felt safe... Staff were knowledgeable with regards to safeguarding... However, care plans and risk assessments sometimes lacked the necessary detail... Some medicines with known additional risks had not been appropriately risk assessed.
All staff that we spoke with were positive about their experiences of working at the service. One staff member said, “I feel listened to... They are really flexible.”
On both days where we visited the service, we observed appropriate staffing levels with a mix of skilled and experienced staff on duty. Staffing levels were consistent and matched with the dependency tool.
Staff told us they received training which was appropriate and relevant to their roles. Some staff spoke about how the management team ensured there were opportunities for them to pursue personal development.
People, relatives and staff felt the service was well managed and the management team were approachable.
Per 2018 comprehensive inspection: An activity coordinator was employed within the service. They organised a variety of events... virtual reality projector in use.
Activities include a coordinator running events, hairdressing, and virtual reality games, but nothing specialist or innovative to vary the workday much.
Per 2018 inspection: An activity coordinator was employed... organised a variety of events... virtual reality projector... hairdresser chatting with people.
Some risk plans and care notes lack full details staff need to manage health issues, and a few high-risk meds missed proper checks initially.
Care plans and risk assessments sometimes lacked the necessary detail to support staff with managing specific healthcare needs. Some medicines with known additional risks had not been appropriately risk assessed or recorded.
Training covers basics like first aid, catheter care, and e-learning with some shadowing, but no funded specialist courses or career development programmes.
we do medicine rounds, we get training such as first aid training, catheter care... I shadow the nurses; I shadow team leaders. I also do e-learning.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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