Working at Highfield Care Centre
Allerton Bywater, Castleford, WF10 2DY
Operated by Highgate Care Services (Yorkshire) LTD
88 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported by approachable leadership and receive regular supervisions, but high agency staff use and medication safety gaps are concerns."
Safety & Risk
5/10
!
Most medicines were stored safely, however medicine for removal was not documented or stored safely. Allergies were not consistently recorded for all people. This was raised with the registered manager who took immediate action to address this issue.
Staff Culture
6/10
✓
Staff told us they felt supported and leadership was approachable. One staff member said, 'there is better managers now, I feel respected and they are understanding.' Staff received regular supervisions in line with the provider's policy.
Staffing Levels
5/10
!
Staffing levels were safe. The provider used a dependency tool to calculate staffing levels and staffing rotas indicated staffing levels were always above minimum. The service relied on agency staff. Staff expressed difficulties working with high numbers of agency staff.
Training & Dev
/10
✕
Management
6/10
✓
Feedback about the registered manager was positive. Staff told us they felt supported and leadership was approachable. One staff member said, 'there is better managers now, I feel respected and they are understanding.'
Programmes
/10
✕
Points to consider
Staffing is adequate but relies on lots of agency workers who don't know the residents well.
The service relied on agency staff. Staff expressed difficulties working with high numbers of agency staff. One staff member said 'It can be difficult working with so much agency, they don't know the people.'
Some gaps in medication safety like poor storage of meds to be disposed of and missing allergy records.
medicine for removal was not documented or stored safely. Allergies were not consistently recorded for all people, this was raised with the registered manager who took immediate action
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews