Working at Highfield

Dirty bathrooms, dusty rooms and slow fixes for trip hazards make the workplace feel unsafe and add extra cleaning pressure.

Several areas of the home were not clean and posed an infection risk to people and staff. Communal bath and shower rooms were visibly dirty.

No certified training for specialist needs like catheter care means staff handle complex tasks without proper qualifications.

staff were supporting people with specific care needs such as catheter care and did not have certified training in this.

Staff deployment leaves long gaps with no resident interaction beyond basics, so days feel rushed and frustrating.

The deployment of staff meant people were left for long periods of time without staff support. Staff also told us they did not have time to spend with people outside of essential tasks.