Working at Highfield
1-3 Emily Jackson Close, Sevenoaks, TN13 1XH
Operated by Avenues South East
18 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff received good quality training and felt valued with positive morale, but no permanent manager was in place and some risk assessments lacked enough guidance."
Safety & Risk
5/10
!
However, some risk assessments did not have enough guidance for staff to ensure people were as safe as possible.
Staff Culture
6/10
✓
Morale within the staff team was good and staff felt valued.
Staffing Levels
5/10
!
There were enough staff to provide the support people needed.
Training & Dev
7/10
✓
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in the wide range of strengths and impairments people with a learning disability and or autistic people may have, mental health needs. Communication tools, positive behaviour support and human rights were also covered.
Management
4/10
!
At the time of our inspection there was not a registered manager in post. A new manager had been appointed and had submitted an application to register.
Programmes
5/10
!
People were supported to participate in their chosen social and leisure interests on a regular basis. Easy to read, pictorial activity planners were in place for people.
Points to consider
No permanent manager in place yet, so leadership oversight is still developing.
At the time of our inspection there was not a registered manager in post.
Staffing is adequate but relies on some regular agency workers.
Regularly employed agency staff were included in the training sessions to ensure they had the skills and knowledge to support the people living at the service.
Some risk assessments and incident records lack enough detail to fully guide staff.
some risk assessments did not have enough guidance for staff to ensure people were as safe as possible. Whilst staff knew people well, positive behavioural support plans were still in the process of being reviewed and updated.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews