Working at Highcroft Nursing Home
7 Eastfield Park, Weston Super Mare, BS23 2PE
Operated by Mr & Mrs D H Willcox
23 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management, proud stable staff and safe medicines management, although basic training and uncoordinated activities hold it back."
Safety & Risk
8/10
✓
Medicines were safely managed and administered. People had individual plans for 'when required' medicines and regular checks took place.
Staff Culture
8/10
✓
Staff we spoke with told us they enjoyed working at the service and some staff had worked there for many years. 'We give the best quality of care here. I'm so proud'.
Staffing Levels
7/10
✓
There was a low staff turnover, and some staff had worked at the service for many years. There was a relaxed and unhurried atmosphere during our visit.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received training relevant to their roles and the people living in the home, for example training about diabetes.
Management
7/10
✓
Staff felt well supported by the management team. Managers are supportive and helped everyone get through the outbreak.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to access activities such as weekly aromatherapy sessions, visits from local wildlife centres with animals, and entertainers including live singers.
Points to consider
Staff get standard training for their roles like diabetes care, but no specialist courses or funded qualifications to build skills.
Per 2019 comprehensive inspection: Staff received training relevant to their roles and the people living in the home. For example, staff received training about diabetes because some people living in the home had diabetes.
Regular activities like aromatherapy, animal visits and entertainers add some variety, but no dedicated coordinator or special programmes to enrich the workday.
Per 2019 comprehensive inspection: People were supported to access activities that were meaningful and important to them. This included weekly aromatherapy sessions. Local wildlife centres had visited with various animals including an owl and a hedgehog. They also had entertainers, including live singers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews