Working at Highcroft House
7 Crown Lane, Four Oaks, B74 4SU
Operated by Dignus Healthcare Limited
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Approachble leadership, strong safety and supportive staff culture shine, although staffing, training and activities are just adequate."
Safety & Risk
8/10
✓
People's medicines were managed safely... Risks to people were assessed and detailed guidance... Accidents and incidents had been reviewed
Staff Culture
7/10
✓
Staff expressed a high degree of confidence that issues would always be responded to... Staff advised that they felt well supported
Staffing Levels
6/10
✓
People were supported by enough staff on duty at all times and the staffing levels ensured that people received the support they needed
Training & Dev
6/10
✓
New staff received comprehensive induction training... Staff had access to refresher training both on-line and via face to face
Management
8/10
✓
Staff were positive about the leadership and skills of the registered manager... 'The manager is approachable. We can ask anything...'
Programmes
6/10
✓
People had access to a sensory room and to a sensory garden... visits out to places of interest, and regularly went out for meals
Points to consider
Staffing is adequate but nothing special, with enough staff to cover needs but no comments on light workloads.
People were supported by enough staff on duty at all times and the staffing levels ensured that people received the support they needed
Only standard induction and refresher training, no specialist courses or funded qualifications mentioned.
Staff spoke positively about the induction and shadowing opportunities... access to refresher training both on-line and via face to face
Activities include sensory room, garden and outings but no dedicated coordinator or specialist programmes.
access to a sensory room and to a sensory garden... visits out from the home to places of interest, and also regularly went out for meals
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews