Working at Highcroft Hall Residential Care Home
Old Fallings Lane, Wolverhampton, WV10 8BU
Operated by Sanctuary Care Limited
52 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Good training and supervision with a positive culture from the manager, but missed prescribed creams and staffing shortages risk residents' health."
Safety & Risk
3/10
✕
A person told us their relative's prescribed creams were not being applied as prescribed... This placed people's health at risk.
Staff Culture
5/10
!
A staff member told us, 'The registered manager has put a lot of good practices in place.'
Staffing Levels
4/10
!
We received mixed comments about staffing levels in the home. People told us staff were not always available to assist them when needed.
Training & Dev
6/10
✓
Staff confirmed they had access to training to ensure they had the up to date skills to meet people's needs. Staff told us they were provided with one to one supervision sessions.
Management
4/10
!
The provider's governance was not completely effective to assess, review and monitor the quality of the service provided.
Programmes
4/10
!
We found that not everyone we spoke with felt there were sufficient opportunities to engage in social activities.
Points to consider
Staff don't always give out prescribed creams and medicines on time, risking residents' health.
A person told us their relative's prescribed creams were not being applied as prescribed. The medication administration record (MAR) showed the person had not received their treatment at the prescribed frequency... This placed people's health at risk.
Some residents say there aren't enough staff on duty, especially at night, so help takes longer.
'I don't think there are enough staff, especially at night.'
Not enough social activities for residents, so your shifts are mostly routine personal care.
We found that not everyone we spoke with felt there were sufficient opportunities to engage in social activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews